Get in Touch

✉

Email Support

[email protected]

🌐

Website

sustainsys.co.uk

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Response Time

Within 24-48 hours

Frequently Asked Questions

How do I create an account?

Open the app and tap "Register" on the home screen. Fill in your name, email, organisation, and create a password. You'll receive a verification email to confirm your account.

Is there a free trial?

Yes! You can explore the public course catalogue and preview course content without signing up. Create a free account to access the AI Co-Pilot and start tracking your learning progress.

How does the AI Co-Pilot work?

The AI Co-Pilot is your personal learning assistant. It can explain concepts, answer questions about course material, and provide personalised study recommendations based on your progress.

Can I use the app offline?

Some features require an internet connection, including the AI Co-Pilot and course synchronisation. Offline support for downloaded content is planned for a future update.

How do I reset my password?

On the login screen, tap "Forgot password?" and enter your registered email address. You'll receive a password reset link within minutes.

Are certificates verifiable?

Yes. Each certificate comes with a unique verification ID that can be used to confirm its authenticity. You can share certificates directly from the app.

How do I delete my account?

To request account deletion, email us at [email protected] with the subject "Account Deletion Request". We will process your request within 30 days in accordance with GDPR requirements.

What domains does SustainsysAI cover?

We offer courses across Financial AI, Deep Tech AI, and Life Sciences AI. Our curriculum covers machine learning, deep learning, natural language processing, computer vision, reinforcement learning, and Python for data science.

Troubleshooting

1

App not loading

Ensure you have a stable internet connection and the latest version of the app installed from the App Store.

2

Login issues

Double-check your email and password. Use "Forgot password?" to reset if needed. Make sure there are no extra spaces in your email.

3

Notifications not working

Check your device Settings to ensure notifications are enabled for SustainsysAI. Also check that Do Not Disturb mode is off.

4

Course progress not saving

Ensure you're connected to the internet. Progress syncs automatically when online. Try closing and reopening the app if the issue persists.